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Call Center Resume Example

Call Center resume written for an award-winning call center manager ready for a promotion

This high-impact call center resume is especially effective because it was  strategically and thoughtfully written to promote this call center manager as a solution to an employer’s needs. It differentiates him with crystal clear clarity from his competition in the job market while powerfully communicating the proven accomplishments and results that illustrate the potential return on investment that his next employer can anticipate.

Example Call Center Resume Page 1

Example Call Center Resume Page 1

Whether in a call center resume or any other resume, if you have many accomplishments, breaking them into categories is a way to make them easier to read while also including important keywords. Call-out boxes and strategic bolding of select text in this call center resume also draw the eye to the most impactful and important information. Resumes that use graphical elements such as these have eye appeal and create a great first impression that is virtually guaranteed to get you an interview over your competition.

Example Call Center Resume Page 2

Example Call Center  Resume Page 2

More Call Center Resume Writing Tips

When you are writing your call center resume, consider the metrics that are most important in your industry.  In the call center industry, performance indicators include metrics such as time to resolution, improved efficiency in handling calls, increased volume of calls handled successfully, and improved customer satisfaction, among others. Make sure you find ways in your resume to show how you excel in these areas.

We know it can be tempting to look for resume examples on the internet, then try to model your own after them. Please don’t! The most effective resumes are a reflection of a person, NOT just a collection of words on a piece of paper. Your resume MUST tell an AUTHENTIC and memorable story that illustrates YOUR brand and the unique promise of value that YOU bring to the workplace. We have included examples on our website to illustrate the quality and diversity of our work and they are protected by copyright. If you need help writing your resume, it will be our pleasure to assist you.

Outstanding quality and professionalism. The writer was excellent (hope to again work with her on future updates, focus resumes, thank you letters, etc.) She was creative, thought provoking and openly shared her knowledge and experience. I could not be more satisfied with the end result. Great investment and will certainly recommend your services to others.

T.K., Rochester, NY

Michelle Dumas' development of my resume resulted in an outstanding document. My first submittal to various contacts and executive recruiters resulted in six solid job opportunities within two weeks...... Nothing short of phenomenal. I believe the professional structure of my resume opened these doors. I highly endorse Distinctive Documents.

J.G., California

Michelle, I worked with you last January on my resume and various materials. They were excellent and you were excellent. I was going through a tough time and you and your resume gave me the confidence I needed to have the successful year I have enjoyed. I had several interviews and opportunities, but in the end decided I wanted to have my own business. So, I ended up staying at my job turning around Xxxxxxxxx, starting some ancillary businesses with it, and I go in to meet the President of the parent company Monday to make an offer. Your resume has helped open the door with many investors. I will let you know how it all turns out. I have and will continue to refer your company to friends and colleagues. You may be getting an inquiry from one today.

M.L., Georgia

Thought you'd like to know that I've just accepted a new position and am happy as can be. You should know that I began my search in earnest in the beginning of November and my success rate in getting calls from the companies whose postings (Monster and HeadHunter) I responded to was nothing short of phenomenal. Thanks a million Michelle for getting me noticed.

E.S., Washington, D.C.

I am more than pleased with my new resume! It is creative, eye-catching and captures my strengths and experiences. I am also impressed with your ability to be flexible with various ways to communicate with me throughout the process. Part of my reservation with updating my resume previously was that it would be difficult and time consuming. It wasn't and the end result was wonderful!

C.R., Maryland

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