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Call Center Resume Example

Call Center resume written for an award-winning call center manager ready for a promotion

This high-impact call center resume is especially effective because it was  strategically and thoughtfully written to promote this call center manager as a solution to an employer’s needs. It differentiates him with crystal clear clarity from his competition in the job market while powerfully communicating the proven accomplishments and results that illustrate the potential return on investment that his next employer can anticipate.

Example Call Center Resume Page 1

Example Call Center Resume Page 1

Whether in a call center resume or any other resume, if you have many accomplishments, breaking them into categories is a way to make them easier to read while also including important keywords. Call-out boxes and strategic bolding of select text in this call center resume also draw the eye to the most impactful and important information. Resumes that use graphical elements such as these have eye appeal and create a great first impression that is virtually guaranteed to get you an interview over your competition.

Example Call Center Resume Page 2

Example Call Center  Resume Page 2

More Call Center Resume Writing Tips

When you are writing your call center resume, consider the metrics that are most important in your industry.  In the call center industry, performance indicators include metrics such as time to resolution, improved efficiency in handling calls, increased volume of calls handled successfully, and improved customer satisfaction, among others. Make sure you find ways in your resume to show how you excel in these areas.

We know it can be tempting to look for resume examples on the internet, then try to model your own after them. Please don’t! The most effective resumes are a reflection of a person, NOT just a collection of words on a piece of paper. Your resume MUST tell an AUTHENTIC and memorable story that illustrates YOUR brand and the unique promise of value that YOU bring to the workplace. We have included examples on our website to illustrate the quality and diversity of our work and they are protected by copyright. If you need help writing your resume, it will be our pleasure to assist you.

Great news ! After not much success with my job search I had your company rewrite my resume. Immediately after I received my resume from you I started to get interviews. Sometimes up to 3 different companies a week. After only 4 weeks of interviewing I am delighted to tell you today I have received a job offer for a wonderful job. Not only is a great company and location it is also a pay increase of 28%. I did the math and the cost of my resume has only 1% of my pay increase. The Human Resource Manager said that she literally received hundreds of resume and mine stood out among all of them. Thanks so much.

M.B., New Hampshire

I've been so busy with my job hunt, I haven't been able to write you! I've gotten responses from many recruiters and most of them mention how great my resume is. Eli Lilly is supposedly very interested in me right now, but I haven't heard from them. I had a rep recommend me for a position with them. Otherwise, I'm interviewing with a biotech company for a great sales position and I'm going through the process with Abbott, Merck and AstraZeneca. I actually received the call out of the blue from a district manager with AstraZeneca last night. He was looking over my resume because he just had a position open up in his territory and he wanted to talk with me. We connected this afternoon and he invited me to interview with them on Friday! ... I've had a lot of people ask me about my resume and I belong to many bulletin boards and discussion groups for pharmaceutical sales wanna-be's. Many people ask for resume advice and tips. I always point them your way! I'm so glad I picked you. I just can't say enough about what a wonderful job you did on both my resume and cover letter. My husband is definitely going to ask you to do his resume once I get a position. I hope some of these other people take my advice as well, it will make their job search so much easier!! Thanks again, really. I'll let you know when I land my position!

...then a couple of months later, L.C. wrote again to say:

I just wanted to send you a quick update. Everyone was definitely impressed and dazzled by the resume you created for me! Since I started my search, I've seen dozens of other sales resumes and yours left them ALL in the dust! Some of them were even professionally designed and I really can't believe how little they got for their money. Although I did receive offers from pharma companies, I finally accepted an offer from a medical device company! I'm now a medical sales consultant and I LOVE my new career! I want to thank you again for helping me get my foot in the door with landing interviews and for all of the stress you took off my shoulders by taking my resume on. Now that I have my dream job, my husband will definitely be contact you SOON!

L.C., Rhode Island

Very good service!!! Nancy was very responsive and available to answer my questions. She also reached out to me in order to have a better understanding of my career experiences and what I wanted to highlight! This is my first professional resume and I am very happy with the final product. I think that it represents my accomplishments and highlights my strengths. I have already recommended you to a couple of my friends!!!

S.N., Illinois

Keep up the good work, I'm sure I'll be a return customer. Put Marie in for a Bonus she bent over backwards to ensure I was satisfied. Thanks for everything!

M.T., Oregon

I wanted to let you know that in an interview today (large project management/consulting firm), I was complemented on the quality of my resume. The interviewer said it was one of the best he's seen. I followed up with the "thank you for the interview letter" which, is excellent as well. I thought you should know what an impact your work is making in my career search and I'm grateful that out of all the choices that I had, I selected your firm (and you). Anyway, it appears that I'm on my way, thanks to your ability to put my career and value proposition on 2 sheets of paper!

K.O., Missouri

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